IT leaders are under constant pressure to handle an increasing influx of requests as digitalization and complexity grow. While many rely on demand management processes to bring structure, achieving an efficient way is not so easy. Without a clear understanding of the origins of the demands and their prioritization, a shared accountability between IT and business, and clear responsibilities, IT is left reacting instead of steering. Standardized processes alone cannot resolve this. Instead, a strategic, integrated demand management approach is needed. It should foster a joint decision between IT and business, filter unrealistic or unsound demands early, and ensure that IT capacity is invested in initiatives that deliver real value. Without this, the system risks grinding under its own weight, leaving IT reactive, misaligned, and overwhelmed.
