Your Enterprise established a mature IT Service Management using leading ITSM solutions e.g. from ServiceNow. However the need to steer and manage your organization goes beyond this and you face the task of selecting a suitable solution.
Can a digital twin of their organization (DTO) let CIOs and their executives instantly comprehend effects of changes in their organization, processes and structures, understanding the value versus cost? Is this a solution to centrally steer your organizations change
Global IT organizations recurrently face the challenge to manage and deliver complex and encompassing migrations, such as migrating from SAP R/3 to S/4 HANA. Such
TSM tool vendors are increasingly extending their functionality to non-ITSM areas such as Program & Portfolio Management. This sounds tempting, but there are dangers that are addressed in this article. According to Gartner Inc., „the market for ITSM tools”